We are on a journey to help retail investors create wealth

Fintech

Subodh Maskara

Setting up processes for Customer onboarding

Setting up operations and processes for customer documentation and regulatory aspects on equity investments

understanding and Appreciating digital enablement on various stages of the customer from onboarding to buying decisions 

Executing with customer centricity and focus

Strategically iterating processes to reduce churn and ensuring investments on various asset classes 

Ensuring customer portfolio management driven by product and data-driven model offered by Faida's platform

Understanding data orientation with a seasoned background of having taken decisions based on data

Ability to learn fast and create impact in an early stage and in a place where its "not yet fully structured" on customer success and customer operations

Masters in Management or Business administration

Bachelor in Engineering or any other discipline

You’ll Be Improving & Responsible For –

Digital adoption of the customer onboarding

Setting operation lifecycle for new and existing customer customers 

Collaborating effectively with internal product and marketing team to co-create plans to reduce customer churn

Handling and managing regulatory aspects of asset class and equity investment

Hiring Operations customer success team members 

Your Experience Across The Years in the Roles You’ve Played -

7-10s in customer operations and customer success background

coming with solid account management and driving customer deliveries background

Coming from Investment background at least since 4-5 yrs in equity and various asset class investments

Faida is digitally enabling the entire investment ecosystem for customers to take data driven decisions on their tech platform that's B2C focussed. Operations Head will ensure post customer discovery every customer touchpoint is owned and delivered and account managed by Operations strategy. 

Head Customer Operations

You’re Awesome At -

Early Stage

Bengaluru

5

51-100

1

Fintech

2021

Visit URL

Early Stage

Bengaluru

51-100

Fintech

2021

Visit URL

Office Locations

Bengaluru

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