You’re Awesome At -

• Setting up processes for Customer onboarding
• Setting up operations and processes for customer documentation and regulatory aspects on equity investments
• understanding and Appreciating digital enablement on various stages of the customer from onboarding to buying decisions
• Customer Engagement operations
• Executing with customer centricity and focus
• Strategically iterating processes to reduce churn and ensuring investments on various asset classes
• Ensuring customer portfolio management driven by product and data-driven model offered by Faida's platform
• Understanding data orientation with a seasoned background of having taken decisions based on data
• Ability to learn fast and create impact in an early stage and in a place where its "not yet fully structured" on customer success and customer operations

Your Academic Qualifications -

• Masters in Management or Business administration
• Bachelor in Engineering or any other discipline

You’ll Be Improving & Responsible For –

• Digital adoption of the customer onboarding
• Setting operation lifecycle for new and existing customer customers
• Collaborating effectively with internal product and marketing team to co-create plans to reduce customer churn
• Handling and managing regulatory aspects of asset class and equity investment
• Hiring Operations customer success team members
• Data driven operations process

Your Experience Across The Years in the Roles You’ve Played -

• 7-10s in customer operations and customer success background
• coming with solid account management and driving customer deliveries background
• Coming from Investment background at least since 4-5 yrs in equity and various asset class investments

Know More

• Faida is digitally enabling the entire investment ecosystem for customers to take data driven decisions on their tech platform that's B2C focussed. Operations Head will ensure post customer discovery every customer touchpoint is owned and delivered and account managed by Operations strategy.