Customer Service Manager | Square Panda

Square Panda

Customer Service Manager

Quick Overview

calendar-icon

8 - 20 Years

location icon

Mumbai, Maharashtra, India


Skills and expertise you’ll require

Service Delivery

Client Satisfaction

global customer service


Roles and Responsibilities

RESPONSIBILITES
  • Resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
  • Escalate unresolved issues to the appropriate internal team.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
See More

LATEST FUNDING

Growth Stage

Locations

Mumbai

Job Openings

10

Employees

101-200

Business Model

B2G

Domain

Edtech

ESTABLISHED

2018

Website

LATEST FUNDING

Growth Stage

Locations

Mumbai

Employees

101-200

Domain

Edtech

ESTABLISHED

2018

Website

Perks

Health Benefits

- Mediclaim Insurance - COVID Specific Insurance - Mental Health support with expert councilors - Vaccination Drives

5 Days, Flexible Working

Have a complete work life balance

Awarded - Safe Place to Work

Square Panda are proud winners of the KelpHR PoSH Awards 2021 as an Innovator of Quality Early Childhood Care Education and Anganwadi Upskilling program in India for Women.

Life@Square Panda

Aarambh's Impact

To fully impact a child’s learning outcomes, we need to impact and engage all decision makers in the child’s learning journey, such as teachers, administrators, parents, Anganwadi workers, and students themselves.

Office Locations

Mumbai

Sign up today