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Spottabl
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Recruitment Success Manager
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Spottabl

Recruitment Success Manager

Quick Overview

5 - 10 Years

Skills and expertise you’ll require

Customer Success
Client engagement
Customer Service
Account Management
Recruiting

Roles and Responsibilities

You’re Awesome At -

  • Customer Engagement and impact delivery from onboarding to impact phase.
  • Imply advisory style in your engagement and problem solving through product led understanding and know-how.
  • Researching on what Customer needs and upselling our value propositions.
  • Seamlessly driving a virtual ecosystem of stakeholders .
  • Giving timely insights and inputs to product team based on the sharp eye for details.
  • Implementing sense of urgency in recruiting operations
  • External facing and research bent of mind to drive that intelligence for internal customer success touch-points.
  • Customer retention skills and execution mindset with right delivery and talent supply solutions.
  • Analytical mindset with a “can-do” attitude.
  • Establishing connections with partners ranging from on-demand specialist recruiting experts to Business Leaders and CEOs
  • Delivering value by being solution focused

Your Academic Qualifications -

  • Graduation in Engineering/ Computers/ Information Science or similar will be highly valued and will be relevant.
  • MBA / PG in Business Administration from reputed institutes will be highly appreciated.
  • Management studies through formal or informal educational or learning background
  • Operational and Business Strategy education background

You’ll Be Improving & Responsible For –

Customer Onboarding and Adoption:
  • Onboarding to engagement lifecycle .
  • Educating and Advocating about ease of adoption and timely customer touch points.
  • Ensuring Backend delivery team and Account Management is aligned.
  • Ensuring Low touch but a high trust experience to hit the first success milestone on every recruiting success through platform.
  • Improve Recruiting Efficiency through engagement mechanisms and process driven approach.
  • Driven Engagement through empathy.
  • Proactiveness in each phase of Adoption to success lifecycle
  • Serve as the voice of the customer and provide internal feedback to product, tech and the content team resulting in a holistic user offering

Customer Success : With Renewals and incremental revenues

  • Drive the Customer Delivery lifecycle in partnership with Account Leads/Delivery Leads.
  • Owning Accounts' revenue and adoption success metrics
  • Be a conduit between the Client and Delivery Ecosystem to driven the success of the platform and recruiting operations through platform.
  • Following right frameworks of achieving regular success metrics of clients by creating “Wow” experience each time

Customer Retention:

  • Successfully manage Spottabl’s customer retention program to renew accounts at high
  • Reduce the risk of churn with each client account, each delivery transaction.
  • Grow average deal value per account
  • Follow regular engagement mechanisms to effectively know overall recruitment needs and current practices of the customers; advise them on leveraging Spottabl’s features to guide them on cost and time efficiency solutions time to time.

Your Experience Across The Years in the Roles You’ve Played -

  • Minimum 4 years in a customer facing role in a consulting or account management environment is a primary preference.
  • Overall 6 years of professional experience in a high growth SaaS and Customer centric business setups.
  • Contextual understanding of every recruiting stage is key to drive this role successfully. Past experience in Recruiting would be an added advantage.
  • Customer success metrics and customer engagement experience of handling more than 10 Clients in parallel.

Know More


Spottabl is an Intelligent Recruitment Platform built to solve for relevancy and efficiency in recruitment. Being built to serve the large set of fast growing companies and enterprises globally . Some of the most valuable solutions we will be working on are: Talent matching solution beyond keyword levels through machine learning, On-demand expert recruiters , growing global recruiters supply ecosystem on our marketplace , overall a deep job platform that augments super powers of specialists. Spottabl is creating one destination for premium jobs - specialist recruiters and talent that’s built to scale globally.

Recruiting is changing so are top recruiters who did brilliant stakeholder management and efficient candidate discovery. We are replicating most transactions and repeatable decision making product led in recruitment . If SaaS experts or Expert Recruitment specialists want to drive businesses and be on the forefront of the disruptive mission , then this role is meant for you.
As an RSM you will get an opportunity build robust and scalable systems and processes to ensure recruitment becomes a very rewarding experience to the clients and to overall ecosystem. Revenue Ownership, Operational and delivery nuances keep SaaS company principles will enable a huge learning and cross functional abilities to understand Recruitment as a business and solution from a global lens. Role entails influencing opportunities to some of the Top Recruitment , Business minds in various geographies.

With the rapid growth phase of the company and a great vision , it will be a one of few career changing opportunities for any aspiring and nimble professional.


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Life@Spottabl

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Why work at Spottabl?

Our mix of in-house talent is a rich one and we focus on bringing our strengths together. Our culture revolves around seeking, giving and taking help which is not restricted to an assigned function alone!. We encourage our team to indulge in conversations with different opinions as together will lead to powerful cohesive discussions.

Office Locations

Bangalore