Loop Health
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Customer Success Manager - Bangalore
Loop Health
Customer Success Manager - Bangalore
Quick Overview
Skills and expertise you’ll require
Customer Success
nps
csat
Roles and Responsibilities
About us
Founded in 2018, Loop is the fastest-growing insure-tech & health-tech startup in India. Our mission is to help 100 million Indians live healthy and worry less through our integrated healthcare & insurance offering. We're backed by eminent global investors like Elevation Capital, Khosla Ventures, General Catalyst, and Y-Combinator, with angels investors from WeWork, Twitch, and Google Ventures.
As a broker, Loop helps companies buy best in-class health benefits for their teams bundled with our unique Loop Health medical services. With our in-house medical team, we provide virtual and in-person OPD, chronic condition management, and surgical care routing services to promote primary care and reduce preventable claims.
300+ enterprises like Shaadi, SKF, Saregama, Rediff, mSwipe, and GE count Loop as their trusted employee benefits partner to keep their 120,000+ employees and family members healthy and happy.
Responsibilities
- Learn about Group Mediclaim and Loop Health benefits so that you can articulate the value to existing and new customers.
- Educate our clients about health benefits management and onboard them to our own dashboards and roster management tools.
- Develop a deep relationship with the customer and an understanding of their employee health to be able to suggest specific Loop Health product features, interventions, and value propositions.
- Help execute and iterate the Loop Health onboarding experience to maximize client enrollment in our app and understanding of our benefits.
- Be the customer’s voice within Loop Health providing feedback to our Product team to develop/identify new features.
- Increase renewal rates, drive adoption and consumption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell)
- Serve as the internal voice of the customer and advocate for our clients’ needs (services, support, product management, executive alignment).
- Manage and track key performance indicators (KPIs) – claims settlements and health app adoption.
- Define and measure leading indicators and calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts in partnership with relevant Sales Account --Executives and identify opportunities for customer references and case studies.
- You may travel on-demand to a customer site for short visits.
Requirements
- A minimum of 4 to 6 years of experience in customer success, client management, product management, relationship management, or a strategic consulting organization.
- Prior experience working at a B2B SaaS or online services company preferred
- Bachelor’s and Master’s degree from a renowned college or university.
- Process oriented and analytical
- Previous experience using CRM tools, ticketing software and other tech enablement preferred
- Advanced knowledge of Microsoft Excel/Word.
- Passion for solving client challenges and commitment to client delight.
- Proven ability to coach, mentor, and develop individual contributors.
- Naturally curious, with excellent critical-thinking skills.
Perks
Employee Health insurance
Get great excellent health insurance plans for your ...
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Enjoy creative freedom, take ownership of your work ...
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Our industry leading time-off policy so you can find...
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Access to a Rs. 25,000 annual education budget for a...
View MoreLife@Loop Health
Employee Health Insurance that Cares
Loop is a leading employee health benefits provider that helps businesses get the right employee health insurance for their employees. Our supercharged employee health benefits saved 200+ HR teams a ton of time while keeping workforces healthy and happy through top-notch primary & preventive care, and employee wellness initiatives.
How Kunal Kapoor Chose Loop's Employee Health Benefits
Employee health benefits are an important aspect of the workforce. As an employer, you should think about employee health and wellness. When choosing a health plan for your employees, you should keep in mind the needs of your employees as well. You can choose a health plan that covers the needs of your employees. Loop provides amazing employee benefits.
Office Locations
Pune