Fundamento is a skills readiness platform for customer-facing teams.

Companies can integrate the platform with existing CRMs and other tools so employees can be trained in the flow of work. Bite-sized interventions that are accessible on demand and also reinforced periodically ensure that sales and CX teams are equipped to deliver high performance and improve priority business metrics, including win rates and customer retention.

High-growth companies like Zomato, Flipkart, and Paisabazaar use the platform to measure and develop critical skills and know-how for their customer-facing teams and measurably improve business outcomes. Fundamento is backed by leading investors in the industry, including Binny

Bansal, Kunal Shah, Caesar Sengupta, Pankaj Chaddah, among others.

We are looking for a Customer Success Associate to join the founding team and build the customer experience strategy & drive it at Fundamento.

● Setting clear client retention goals and developing strategies to achieve them.

● Driving continuous service improvement with the ultimate goal/focus of product adoption and usage growth.

● Gathering feedback from clients, studying other customer success programs, and analysing customer data to identify the best practices.

● Assisting client deliveries & ensuring deadlines are met.

● Identifying upsell opportunities and effectively communicating the added value of additional services or products.

● Focusing on delivering a positive customer experience to enhance the perceived value of the brand.

● Collaborating with internal teams to create & set up demos for clients.

● Proactively addressing client requirements & concerns, aiming to continuously improve the customer experience.

● At least 1+ years of relevant work experience in a customer-facing role (customer success or account management).

● Should possess fantastic interpersonal skills

● Proactive and willing to improve on processes

● Exceptional communication skills, both verbal and written, with the ability to foster positive business relationships.

● Strong sense of accountability and personal organization, ensuring efficient handling of customer needs and inquiries.

Fundamento’s dynamic work environment thrives on an entrepreneurial mindset. You don’t need to be a rockstar to come work with us. Instead, you should be willing to learn and hungry for outcomes. We’re a young start-up so comfort with ambiguity is always a big plus. We grow when you grow.

Founders: Ankit Durga (Co-founder & CEO) - Co-founded Leap Skills in 2013, before that he worked in various managerial roles across both - corporates and start-ups (Ernst and Young, Zomato, Happily Unmarried). He is an alumnus of Harvard’s Executive Program for Strategic Nonprofit Management and an INK Fellow.

Megha Aggarwal (Co-founder) - is an Oxford alumna & a Chevening Scholar from the London School of Economics. She is an ex-investment banker who comes with years of experience in financial strategy owing to her work at Morgan Stanley, New York.

Prominent Investors: Binny Bansal (Founder, Flipkart), Kunal Shah (Founder, Cred), Caesar Sengupta (VP and GM, Payments and Next Billion Users initiative, Google), Amrish Rau (CEO, PineLabs) Mohit Joshi (President, Infosys; Non-Executive Director at Aviva), Elea Foundation

Enterprise/ SaaS

AI/ Analytics

Customer Retention

Account Management

Customer Success Associate

We are looking for an exceptional and seasoned Product Manager to join the founding team at Fundamento. You’ll work closely with a passionate team of engineers, designers, marketers, and sales managers to understand customer needs and define the experiences that set Fundamento’s

● Manage, align, and communicate the vision for Fundamento’s Skills Readiness platform to internal stakeholders at all levels of the business.

● Build, regularly manage, and execute product roadmap for the platform.

● Work closely with and communicate clearly to engineering, design, and business to ensure the correct product trade-offs and decisions can be made.

● Work as a bridge between customers, business, marketing, design, and engineering. You are responsible for making a product and ensuring you can create ambassadors and advocates for the development and its vision among these key stakeholder categories.

● Always advocate for the customers - do what it takes to get customer feedback with or without the help of the sales team. Define and analyze key performance metrics to support and inform product decisions.

● Continuously evaluate product fit and process optimization, and ascertain technical dependencies.

● Approach your work with a global design mindset to ensure we’re considering the needs of all future customers, wherever they may be

● Demonstrate your team releases to internal and external stakeholders.

● 3+ years experience in designing and delivering world-class software products in a Product Management role.

● Prior experience working on a B2B SaaS product is a must.

● Experience must include having been through the Product-Market-Fit journey of a product.

● Outstanding written and verbal communication skills

● Strong project management skills and ability to break down a big vision into actionable, bite-size milestones

● Ability to develop and execute a successful product roadmap.

● Comfortable using/ reading through GraphQL/ postman documentation and a decent understanding of complex Postgres DBs. An understanding of SQL is good to have.

● Self-motivated, innovative, and strong team player

● Agility and flexibility in adapting to a dynamic and hybrid work environment

Megha Aggarwal (Co-founder) - is an Oxford alumna & a Chevening Scholar from the London School of Economics. She is an ex-investment banker who comes with years of experience in financial strategy owing to her work at Morgan Stanley, New York. 

Product Management

Senior Product Manager

Conduct market research to identify potential clients and their needs.

Generate leads and identify sales opportunities through cold calling, networking, and other prospecting activities.

Qualify leads by understanding client requirements and matching them with the company's products and services.

Conduct product demos to showcase the features and benefits of the company's offerings.

Meet with potential clients in person to understand their business objectives and build strong relationships.

Negotiate and close sales deals by effectively conveying the value proposition to clients.

Collaborate with the sales team to achieve sales targets and contribute to the overall growth of the company.

Keep up-to-date with industry trends and competitor activities to identify potential market opportunities.

Provide regular reports on sales activities, including pipeline updates, conversion rates, and revenue forecasts.

Maintain accurate and up-to-date client records in the company's CRM system.

1 to 3 years of experience in B2B sales, preferably in the software or SaaS industry.

Proven track record of meeting or exceeding sales targets.

Strong interpersonal and communication skills, both verbal and written.

Ability to confidently conduct product demos and in-person client meetings.

Result-oriented mindset with a focus on customer satisfaction.

Self-motivated and able to work independently as well as part of a team.

Lead Generation

B2B Sales

Junior Sales

● 1+ years experience in designing and delivering world-class software products in a Product Management role.

Junior Product Manager

Fundamento helps companies drive frontline efficiency, save costs and achieve excellent business outcomes with generative AI. Fundamento unlocks excellent agent performance with an AI-driven virtual assistant called Yara.

Yara helps assist agents and even automates manual and repetitive tasks for them. This helps companies improve critical

business metrics like AHT, CSAT and Ramp Time while dramatically saving agent costs.

With its advanced use of Generative AI, Yara delivers quick answers to real-time agent problems, provides guided workflows to handhold agents during customer interactions, automates data capture and other manual tasks, hands out prompts to agents on what to say to customers and personalizes training as per individual agent needs.

Fundamento integrates with existing systems allowing Yara to offer unparalleled scale by empowering frontline teams across geographies using cutting-edge multilingual capabilities with inbuilt translation.

High-growth companies like Paisabazaar, Flipkart, Zomato, Absolute, and others have seen excellent results with Fundamento.

Careers at
Fundamento

Seed Round

New Delhi

11-50

Saas

2020

Visit URL

Seed Round

New Delhi

11-50

Saas

2020

Visit URL

Fundamento

Ankit Durga

Megha Aggarwal

Office

Office Locations

New Delhi

Start Hiring Today

Careers at Fundamento

Seed Round

New Delhi

11-50

Saas

2020

Visit URL

Seed Round

New Delhi

11-50

Saas

2020

Visit URL

Fundamento

Ankit Durga

Megha Aggarwal

Office

Office Locations

New Delhi

Start Hiring Today

Careers at
Fundamento