Cogoport

Service Ops ( Booking Desk)

Quick Overview

4 - 6 Years

Skills and expertise you’ll require

Booking

Communication Skills

Roles and Responsibilities

Cogoport is the leading & fastest growing B2B international organization, which provides simplified freight movement and various finance solutions or services for businesses across the globe. We solve our customer’s (Importers, exporters, freight forwarders and all the stakeholder in shipping ecosystem) problems though the power of tech and product. Our business model is based on principles of aggregation and integration of services. We do this by providing digital and technology-enabled solutions that enable freight to move faster, cheaper and more efficiently from point to point.
International Trade can be complicated at times and every day brings new challenges and opportunities to learn.
When we simplify international trade, it empowers and affects every human being on the face of this earth. Seven billion people - one common problem.
As a part of the commercial team at Cogoport, you will get an opportunity to be a part of industry-wide revolution in the world of shipping and logistics by collaborating with other brilliant minds to resolve real world on-ground challenges. You will have a direct impact on the revenue and profitability growth for the organization.
About the Role
We’re looking for a highly engaging Booking Desk Executive to drive business growth by handling the incoming bookings at Cogoport, coordinating with various service providers to ensure the fulfillment of the incoming bookings. The Booking desk executive is a hands-on role, where you would need a high sense of urgency and would need to ensure that all the incoming bookings get solutions from various service providers or carriers.
Responsibilities
You would have following Roles and Responsibilities as a part of Customer Service team:
Managing the incoming bookings: Managing shipment bookings as per SOPs and managing related documentation. Ensuring frequent follow-ups with the suppliers or carriers if needed to get the solutions against the incoming bookings.
Understanding the Customer’s requirement: Liaise with the sales team to understand customers’ needs and expectations. Ensuring that all the information need from Sales in entered correctly in the Sales CRM as per the requirement.
Process Adherence: Ensure that the team complies with the policies, procedures, standards, and SOPs set up by the company with the objective of maximizing the team productivity and quality enhancement with lean methodology.
Managing the supplier performance: Managing suppliers and carriers, resolving queries, managing exceptions, and raising pro-active escalations in case of delays to the correct stakeholders. Provide objective feedback on supplier performance based on the performance at the Booking phase
Booking turnarounds: This role is the custodian of the Booking turnaround time, which is one of the key levers of customer experience.
Qualifications
Educational Background: Any Graduation or Diploma. (College diploma or University degree in business, Transportation Administration or International Commerce will be preferred)
Work Experience: 6+ months of experience in Customer Service. (1 to 2 years would be ideal) Experience in customer service for service industry would be preferred.
Knowledge and certifications: Prior understanding of logistics, freight or supply chain industries and their capabilities would be an advantage.
Skill-set:
Effective communication skills (both oral and written) and interpersonal skills with the ability to actively listen
Ability to follow defined procedures and standards while learning new tasks, assignments, and processes.
Strong organizational and time management skills required, including the proven ability to work in a fast-paced environment with time-sensitive deadlines.
Advanced computer skills, including full proficiency with Microsoft Office Suite.
Multi-lingual capability is a bonus (Not mandatory)
Our Core Values
Intrapreneurship: At Cogoport, you own and drive projects forward. You have the world at your feet, and complete flexibility and freedom to take up new initiatives that would benefit the customer.
Customer Centricity: Our customers are at the heart of all that we do. Without happy customers, our company is doomed. Understanding their perspective collectively is key to our success.
Compensation details
Annual Salary Range – 6 to 9 LPA  (Based on candidates' expertise)
As part of its incentive policies, Cogoport offers its employees a chance to take home uncapped incentives each month.
If you are disciplined and smart worker, walk out with 3-4 times your salary each month.
Cogoport is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and respected at work.

LATEST FUNDING

Series B

LOCATIONS

Mumbai

EMPLOYEES

501-1000

DOMAIN

Logistics

ESTABLISHED

2016

WEBSITE

VISIT URL

Perks

Stellar Peer Group

Work with the brightest minds to tackle challenges a...

Exponential Growth

We are growing, and so will you. With a focus on own...

Upskill Yourself

Take your career growth to the next level by validat...

Career Flexibility

Come in as a customer representative and end up as a...

Life@Cogoport

Learn How to Manage Your Shipments Easily on Cogoport

Cogoport introduces ‘Bookings’ – a smart new booking and shipment management system for SMEs‍ This new tool allows SMEs to: - Manage shipments using just a smartphone. - Coordinate with all service providers for better collaboration. - Access all information such as financial documents and shipping records in a single place. To know more, Explore Cogoport Today: https://www.cogoport.com/book-contain...

Culture Inside Cogoport

Learn all about the work culture in Cogoport from the employees themselves.

Office Locations

Mumbai