Cogoport

Customer Success Owner

Quick Overview

1 - 3 Years

Skills and expertise you’ll require

Customer Service

Roles and Responsibilities

Cogoport is the leading & fastest growing B2B international organization, which provides simplified freight movement and various finance solutions or services for businesses across the globe. We solve our customer’s (Importers, exporters, freight forwarders and all the stakeholder in shipping ecosystem) problems though the power of tech and product. Our business model is based on principles of aggregation and integration of services. We do this by providing digital and technology-enabled solutions that enable freight to move faster, cheaper and more efficiently from point to point.
International Trade can be complicated at times and every day brings new challenges and opportunities to learn.
When we simplify international trade, it empowers and affects every human being on the face of this earth. Seven billion people - one common problem.
As a part of the commercial team at Cogoport, you will get an opportunity to be a part of industry-wide revolution in the world of shipping and logistics by collaborating with other brilliant minds to resolve real world on-ground challenges. You will have a direct impact on the revenue and profitability growth for the organization.
About the Role
We’re looking for a highly motivated and engaged Customer Success Owners as a part of our inside Sales team, to drive business growth and revenues at various locations (Ahmedabad, Mumbai & Gurgaon)
Responsibilities
You would have following Roles and Responsibilities as a part of Customer Success team:
Business Development: This is an individual contributor role in a high-performance environment which emphasizes on spreading Cogoport’s unique way of doing business with the customers. You would need to build up a trusting and consultative relationships with the Customers and provide them cost-effective solutions through Cogoport’s product.
Mix of new and old accounts: You would get a mixed bag of old as well as fresh leads to work upon. New leads will be marketing verified leads who are actively involved in import and export.
Retention of existing clients: You will need to create strategies around retention of the existing accounts who are regularly transacting along with your team.
Channel Partners: You would also get opportunities to make the freight forwarders and customs brokers buy the services from Cogoport, by selling the Channel Partner program, where they can earn commission for each business deal, they bring on the table.
Revenue Stream: You would be directly taking up the revenue responsibility for Cogoport by being involved in direct sales with Customers and spear-head the direct growth of the organization.
Incentives: Cogoport wants to build a performance driven culture and with this role, you would be incentivized for your monthly performance.
Qualifications
Educational Background: Any graduate degree/ post graduate degree (Engineering Graduates or Diploma in Logistics or any related discipline would be an advantage)
Work Experience: Minimum of 6 months of experience and proven track record in account management and business development. (Sales or BD experience from following companies would be a plus: Square yard, BYJUs, Just Dial, FedEx, UPS, Cars24, etc.)
Knowledge and certifications: Prior understanding of logistics, freight or supply chain industries and their capabilities would be an advantage.
Skill-set: Excellent client relationship management and rapport building skills, Strong communications and interpersonal skills, Process-orientation and business acumen
Our Core Values
Intrapreneurship: At Cogoport, you own and drive projects forward. You have the world at your feet, and complete flexibility and freedom to take up new initiatives that would benefit the customer.
Customer Centricity: Our customers are at the heart of all that we do. Without happy customers, our company is doomed. Understanding their perspective collectively is key to our success.

Cogoport is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and respected at work.

LATEST FUNDING

Series B

LOCATIONS

Mumbai

EMPLOYEES

501-1000

DOMAIN

Logistics

ESTABLISHED

2016

WEBSITE

VISIT URL

Perks

Stellar Peer Group

Work with the brightest minds to tackle challenges a...

Exponential Growth

We are growing, and so will you. With a focus on own...

Upskill Yourself

Take your career growth to the next level by validat...

Career Flexibility

Come in as a customer representative and end up as a...

Life@Cogoport

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Office Locations

Mumbai